SUPPORT
Frequently Asked Questions
How often should I use my Lumora device?
Follow the usage directions supplied with your device and any guidance from your healthcare professional. Consistency matters more than making the routine complicated.
What is the difference between Halo and Halo Flex?
Both are face-only devices. Halo uses a more structured shell, while Halo Flex uses flexible silicone that contours closer to the face.
What is the difference between Aura and Aura Flex?
Both extend coverage to the face and neck. Aura is structured; Aura Flex is flexible.
How do I clean my mask?
Power the device off and follow the care instructions that came with your specific model. Avoid submerging electronic components.
What is the return window?
Lumora highlights a 30-day return period. Your store’s published refund policy controls the exact terms.